6:00 pm - 7:00 pm

EP Awards

7:00 am - 7:50 am

Registration and Breakfast

7:45 am - 7:50 am

Opening Remarks and Important Announcements

7:50 am - 8:00 am

Chair’s Welcome Address

8:00 am - 8:35 am

COVID-19: What Did We Do, What Have We Learned, and What Has Changed Forever?

• Illustrating how HR professionals responded to the novel Corona virus outbreak to guide their organizations through a global pandemic
• Viewing the crisis as an opportunity to accelerate progress already underway to decentralize and diversify Twitter’s workforce
• How will the transition back to the office reflect short term and long term changes to how and where we work
• Is there a way HR leaders can take this experience and use it to continue innovating without the catalyst of a crisis?

Jennifer Christie
Chief Human Resources Officer
Twitter

9:15 am - 9:50 am

AT&T’s Employee Experience: Sustaining Our Culture and Measuring Impact

• Creating and embedding our new Culture model
• Aligning employee value proposition
• Creating moments that matter in the employee journey

Angela Santone
Sr. EVP, Human Resources
AT&T

9:15 am - 9:50 am

Our Ongoing Transition to a Bottom-Up, Front-Line Approach to Performance Measurement

• Comparing and contrasting top-down and bottom-up philosophies for organizing data in a large organization
• Understanding the new opportunities offered by changing strategy
• Offering ways to hold on to the performance metrics that matter as organizations undergo change
• Explaining timelines and methods of enacting reform on this scale

Melanie Simpson
VP, Human Resources
Microsoft

9:15 am - 9:50 am

Strategies to Attract, Develop, and Retain Talent in a Niche Industry

• Rethinking culture to engage a new generation of talent
• Building a strong culture by putting people first
• Identifying the top-performers of the future; developing their skill sets, abilities, and responsibilities over time
• Understanding the new opportunities offered by changing strategy

Mike Lauderdale
VP Human Resources
FedEx

9:55 am - 11:35 am

Pre-Arranged One-to-One Meetings

• 10:00 am – 10:20 am: Meeting Slot 1/Networking
• 10:25 am – 10:45 am: Meeting Slot 2/Networking
• 10:50 am – 11:10 am: Meeting Slot 3/Networking
• 11:15 am – 11:35 am: Meeting Slot 4/Networking

11:40 am - 12:15 pm

How to Confidently Embrace HR Technology in the Digital Era

• Technology is disrupting and transforming not just the workplace, but the actual lifespans of corporations
• There is no easy defence to this phenomenon. For CHROs, this means introducing digital tools and systems that help them transform their organization and how they deal with talent
• But how to be a digital native and fearless in the face of technology?
• When you look at the biggest winners of the digital transformation era, they all have one thing in common: they’ve embraced a single platform solution
• To confidently transform HR, organizations need a platform that fits the scope and reach of their business boundaries, but also allows for evolution as companies define their competitive edge and unlock their potential to attract, retain and motivate talent

11:40 am - 12:15 pm

Maximize Performance with Custom-Crafted Engagement Solutions That Align, Motivate and Inspire Your Employees

• Understanding the frustration employees feel when trying to get service from HR, and how consumer-like experiences are reshaping expectations in today’s workforce
• How will employee experience platforms reshape the war for talent?
• What would an organization that makes it easy for employees to get service across the enterprise look like? What would it be able to do that its competitors cannot do?
• Differentiating your organization by making employee experience your competitive advantage
• Sharing best practices for transforming HR Service delivery and consumerizing the employee service experience

11:40 am - 12:15 pm

The Essentials of HR Compliance: 15 Legal Tips in 30 Minutes

This fast-paced overview of legal tips and topics impacting your food safety operations will include:

• Regulatory tips from experts at the top of their fields
• Fair Labor Standards Act issues for you to understand and anticipate
• How the Age Discrimination in Employment Act and the Family and Medical Leave Act are changing the way companies function
• Insights into related national, state, and local legislation and ordinances wherever our clients do business

12:20 pm - 12:55 pm

How will the Way People, Processes, and Technologies Interact Change in the Next Ten Years?

• Discussing some of the forces and factors that are changing the way we do business today
• Debating how these influences will continue to evolve, and how they will shape our organizations
• Technological progress is a given, but will there also be fundamental changes to our people and our processes in the next decade, or should we expect incremental modifications rather than a sea change?
• Taking a positive position: What is the best thing we are going to be able to do ten years from now that is beyond the abilities of HR executives today?
• Thinking about Risk Management: How should we brace ourselves for the unexpected in a global business environment whose only

Amy Goldfinger
SVP, Global Talent
Walmart

12:55 pm - 1:55 pm

How Can HR Best Support Employee Wellbeing and Mental Health?

Jennifer Bouyoukos
EVP Global Human Resources
Entertainment One

12:55 pm - 1:55 pm

Why HR Should Play A Central Role in Mergers & Acquisitions?

Katie Helton
Chief Administrative Officer
Jack Cooper Investments

12:55 pm - 1:55 pm

Ethics in the Workplace: Black, White, Grey or Purple?

Karen Gathercole
VP Human Resources
Satcom Direct

12:56 pm - 1:55 pm

How Leadership Fosters Employee Support Systems

12:56 pm - 1:55 pm

The Role of Cultural Transformation and Understanding Employee Feedback

12:56 pm - 1:55 pm

Talent Management and Social Recruiting: What Do We Do Well, and What Do We Do Poorly?

1:55 pm - 2:30 pm

Putting New Purpose and Passion Back into the Tried, Tested, and True Strategies

• The Complexities of Talent Management in an International Environment
• Balancing changes in expectations around the world
• Reconceptualizing value creation in Talent Management
• Delivering personalization while ensuring consistency of experiences

Eric Severson
Chief People & Belonging Officer
Neiman Marcus

1:55 pm - 2:30 pm

Communication as the Bedrock of an Employee-Centric Corporate Culture

• Understanding that the most successful organizations cannot run on top-down leadership relying on guesswork to guide its workforce
• Demonstrating the importance of employee voices in framing the important conversations and decision-making we need to have as an organization
• Offering examples and best practices to gather ideas and input from throughout the workforce, and especially from under-represented voices
• Gathering thoughts and suggestions is vital, but what are the next steps? What does follow-through and follow-up look like in an employee-centric company?

Lori Costew
Chief Diversity Officer & People Strategy
Ford Motor Company

1:55 pm - 2:30 pm

Building Culture and Driving Engagement Efforts, Even During a Pandemic

• How has Fitbit increased its engagement scores by 20 points over the past few years?
• Showcasing the impact talent management practices, commitments, and behaviours make on cultural evolution
• Using a culture of accountability and high performance as the engine to drive positive change
• What can Fitbit’s team do today that it could not do five years ago? Where do we want to be five years from now?
• Offering lessons learned and best practices that other organizations can incorporate into their own culture and engagement

Lisa Mulrooney Gross
SVP, People
Fitbit

2:35 pm - 3:10 pm

The Pay Experience: How to Attract Millennials and Gen Z

• Millennials and Gen Z are looking for a meaningful experience in everything they do from coffee to healthcare to their workplace
• These segments have created the experience economy. Their desire for uplifting experiences pervades their working lives, and work becomes the stage for new experiential offerings
• At DailyPay – leader of the on-demand pay benefit – we have developed and are ready to announce a new software category and product platform that will bring tools and skills to the millennial and Gen Z workforce. We call it the Pay Experience or PayEx

2:35 pm - 3:10 pm

Exciting Changes in Medicine: How it will Affect Your Benefits & Your Bottom Line!

• State of the Market in Healthcare from both a medical advancement as well as marketplace disrupters in the Tech Industry
• Big Tech Firms (like Amazon) are moving quickly into Healthcare, Gathering Our Data & Growing their Market Share
• Million Dollar Genomic Treatments Are Curing Diseases – but they are Costing Employers Millions of Dollars!  We will discuss How Employers are Grappling with the Cost of these Cures & New to Market Solutions they should consider
• This session will interest every professional, whether you are responsible for your company’s benefits, finances or recruiting!

Marybeth Gray
SVP Health & Welfare Consulting
Trion Group, a Marsh & McLennan Agency LLC

2:35 pm - 3:10 pm

Building an Agile Workforce

• Learn how organizations are making themselves more agile
• Every HR leader is currently faced with the challenge of making their workforce more agile. Automation, shorter business cycles and technology shifts mean that organizational goals, structures and job requirements change rapidly
• Delivering on this challenge requires different thinking, different processes and the smart use of technology
• Through case examples this session will demonstrate how organizations are building agile workforces through:
  • Focusing on the right changes
  • Building the right processes
  • Deploying smart technologies

3:15 pm - 4:25 pm

Pre-Arranged One-to-One Meetings

• 3:15 pm – 3:35 pm: Meeting Slot 5 / Networking
• 3:40 pm – 4:00 pm: Meeting Slot 6 / Networking
• 4:05 pm – 4:25 pm: Meeting Slot 7 / Networking

3:50 pm - 4:25 pm

Examining Our Corporate Culture to Achieve Our Talent Management Objectives

3:50 pm - 4:25 pm

Exploring AI, Big Data, Gamification, and Other Transformative Tools

4:30 pm - 5:05 pm

Understanding and Taking Advantage of the Full Diversity of Our Workforce

• How can executives boost employee engagement and improve talent management for workplace innovation?
• Discussing reverse mentoring to connect employees with opportunities and development across a multi-generational workforce
• Collaborating across departments on shared challenges and creating solutions that support and reflect the team
• Achieving objectives for staff that also deliver commercial value to the company

Sean Suggs
Chief Social Innovations Officer
Toyota

5:05 pm - 5:40 pm

Human Resources in a Time of Changing Laws, Regulations, and Cultural Norms

• How should HR professionals prepare their organizations for major events impacting their workforce like the legalization of cannabis, rising minimum wage, post-COVID19 work culture, and the #MeToo movement?
• Seeking input from both senior management and frontline workers to have a holistic understanding of how your organization is experiencing change
• Making the case that both proactive and reactive policies will be involved in the creation of new standard operating procedures
• Applying change management principles to secure buy-in before, during, and after the rollout of new processes

Kristen Ludgate
SVP, Chief Human Resources Officer
3M

5:40 pm - 6:15 pm

Intentional Integrity in Workplaces

• How should HR professionals best encourage and support business ethics and correct behavior in our organizations?
• Understanding that translating corporate values and philosophies into grassroots initiatives at all levels of a company is a journey, not a destination
• Viewing ‘appropriate’ and ‘correct’ as starting points to encouraging people to rethink their motivations and their actions and go further
• Offering concrete examples of initiatives that have produced meaningful outcomes. What do they have in common, and how is their impact measured?
• Communicating the ROI of qualitative improvement in people’s behavior into quantifiable improvement in organizational success

Rodrigo Puga
VP Global Talent Solutions
Pfizer

6:15 pm - 6:20 pm

Chair’s Closing Remarks

6:20 pm

Drinks Reception

6:21 pm

HANGOUTS

From 5:45 pm onwards there will be three different ‘Hangout’ areas set up in the Exhibition Hall, each beside a bar. These are unmoderated opt-in networking opportunities for attendees to engage with their peers about the content and issues they enjoyed during the day’s sessions. Choose the topic that interests you most and congregate at the appropriate Hangout.

6:22 pm

At Bar 1 in the Exhibition Hall

6:22 pm

6:22 pm

7:45 am - 8:40 am

Registration and Breakfast

8:05 am - 8:40 am

Our Experience Implementing, Monitoring, and Reporting on Healthy Workplace Initiatives

• Outlining the dangers in launching good programming without a baseline of data or ongoing monitoring in-place
• Laying the ground-work: communicating best practices in data collection and metric definition throughout the organization
• Illustrating opportunities for course corrections based on early results
• Proving the value of the investment: several years’ worth of solid key performance indicator (KPI) information makes a powerful argument for real improvement

8:05 am - 8:40 am

How AI Empowers Us and the Candidate Experience

• Understanding how recruitment technology has changed the way companies attract and engage talent, and expectations in the way people search and apply for work
• Discussing how we can shift the paradigm where technology no longer limits human interactions, but empowers us to deliver more personal, meaningful and human experiences
• Demonstrating how companies, candidates and employees are benefiting from assistive intelligence, including more quality time spent with talent, a competitive advantage that attracts top talent faster, and a personalized one-to-one candidate experience that’s meeting or exceeding expectations

8:45 am - 8:50 am

Chair’s Opening Remarks

9:25 am - 10:00 am

Leveraging Employee Value Proposition as a Foundation for Mutual Success

• What is the Employee Value Proposition and why is it important now?
• Driving competitive advantage through employee engagement
• Building relevancy by leveraging a growth mindset and adapting with agility in a time of social and political chaos

Vinitaa Jayson
SVP, Human Resources North America
Procter & Gamble

10:05 am - 10:40 am

Intentional Integrity in Workplaces

Technology is advancing at a dizzying pace, and creating new challenges for leaders as they grapple with an integrity revolution — employees, customers, and governments are all demanding that companies step up and solve some of the world’s biggest problems.  It’s not enough to simply focus on shareholder value anymore — leaders need to manage a complex set of stakeholders to lead successfully in the new 21st Century landscape.  And HR leaders play a crucial role.

• Learn how to drive integrity into the culture of your company, inspiring employees with a different kind of “intentional” integrity
• Learn how to build and talk about a new kind of ethics code
• Learn how to define your company’s values and “north star”
• Learn how to speak up on society’s controversial issues and avoid brand defining mistakes

Rob Chesnut is the author of the new book “Intentional Integrity — How Smart Companies Can Lead An Ethical Revolution”.  More information at intentionalintegrity.com

Rob Chesnut
Former General Counsel and Chief Ethics Officer
Airbnb Inc.

10:05 am - 10:40 am

Mobilizing An Active Anti-Racist Culture

In this fireside chat, the moderator will interview HP’s Chief Diversity Officer Lesley Slaton Brown on fostering a workplace culture that’s not only against racism but is actively anti-racist. They will discuss executive influence, effective trainings that reaches the top and bottom and ways to empower every employee to champion and act on diversity, equity and inclusion values.

Lesley Slaton Brown
Chief Diversity Officer
HP Inc.

10:05 am - 10:40 am

KFC’s 12th Ingredient: Heart-Led Performance, Culture, and People

• How KFC signature culture has played a critical role in helping achieve the company’s success
• Our People Promise and the importance of a “care first” approach during the time of this pandemic
• A Legacy from its foundation proven to be more relevant now than ever

Maria Lucila Cuello
Chief People Officer, KFC Latin America & the Caribbean
YUM! Brands

10:40 am - 11:30 am

Pre-Arranged One-to-One Meetings

• 10:45 am – 11:05 am: Meeting Slot 8 / Networking
• 11:10 am – 11:30 am: Meeting Slot 9 / Networking

10:41 am - 11:30 am

CHROs at the Boardroom Table

10:41 am - 11:30 am

Artificial Intelligence for HR: Opportunity or Risk?

10:41 am - 11:30 am

Leadership Succession Planning

10:55 am - 11:30 am

Change Management and Business Transformation

10:55 am - 11:30 am

Getting the Most ROI Out of New Tools and Technologies

11:35 am - 12:00 pm

Improved Performance by Investing in Your Performers – Healthy Living Programs as an Engine for Positive Change

• Building and maintaining a healthy workforce culture
• Creating opportunities for your workforce to invest in themselves as individuals, as leaders, and as part of a team
• Learning from your people to find out what matters to them, and how it helps them do their jobs more effectively
• Demonstrating the ROI of investing in good health

11:35 am - 12:00 pm

Future of HR: 2021 Insights from Global HR Leaders

• Exploring insights from more than 1300 senior HR executives
• Taking a closer look at the discrete capabilities and differentiating characteristics of pathfinding HR organizations
• Delving into the shifting focus and priorities resulting from digital disruption: shaping the workforce of the future, designing a “consumer” grade employee experience, nurturing a purpose-driven culture
• Exploring new skills and those pathways needed to shape a more connected and social workforce

11:35 am - 12:00 pm

Using AI to Reinvent Performance Management and Enhance Efficiency

• What is Enterprise Mobility Management, and can it improve performance efficiency?
• Exploring the impact of AI on overall performance as well as efficiency
• Enhancing business intelligence through machine learning
• Converting AI into ROI: Designing a system that pays for itself

12:15 pm - 12:50 pm

Generating High Productivity Through Training and Total Workforce Engagement

• What does investing in your people look like on a day-to-day ongoing basis?
• How does the workforce contribute to steady cumulative improvements as the engine of long-term culture change and improved productivity?
• Discussing motivational tools that solicit grassroots contributions: Competition, recognition, entertainment, and a sense of accomplishment
• Offering examples where training, mentorship, job shadowing, and cycling through different job functions improves retention, job satisfaction, and contributes to improved performance
• How far can a culture of continuous improvement and total workforce engagement permeate an organization?

Laura Watt
EVP Human Resources
Diageo

12:50 pm - 1:50 pm

HR’s Role in Breaking Down Organizational Silos

12:50 pm - 1:50 pm

Honest Big Data Talk Among Non-Data Scientists

12:50 pm - 1:50 pm

Putting Our Organization Back Together After COVID-19

1:50 pm - 2:25 pm

Keynote: Leadership in a Time of Crisis

• Discussing the challenges and opportunities we have faced during a global pandemic, and how we have chosen to meet them
• What are the lessons we learn about ourselves, our teams, and our organizations when we are tested?
• Illustrating the role of a leader and the qualities necessary to succeed in the face of adversity
• Highlighting examples where the unforeseen has become the catalyst for positive change
• How should HR professionals best support, communicate, and reinforce leaders throughout our organizations?

Lars Minns
Chief Human Resources Officer, NAFTA
Mercedes Benz

2:25 pm - 3:00 pm

Spearheading Innovation Through Workforce Diversity

3:00 pm - 3:35 pm

The Evolving Role of the HR Executive: in Developing the Future of an Organization and Embracing Transformation

• How have the responsibilities of HR professionals grown and changed in the 21st Century, and why transformation is important for the HR function
• Talking about the importance of flexibility, agility, and adaptability as we engage with the new and ongoing challenges and opportunities we all face in our working lives
• Illustrating how HR Transformation drives alignment with business strategy
• Discussing what more we can do in our capacity as leaders to advance the goals, projects, and corporate culture of our senior management and of our workforce
• What should we be doing right now as a community of Human Resources executives to prepare ourselves individually and collectively for the next ten years?

Rhonda Morris
Chief Human Resources Officer
Chevron Corporation

3:35 pm - 3:40 pm

Chair’s Closing Remarks